to Contact Us
/ Posting of your order
want you to be totally satisfied with every
purchase you make from VW Direct.
usually dispatch orders within 1 working day
(Except Weekends & Public / Bank Holidays),
although at busy periods this maybe upto 3
Working Days for your order to be dispatched.
your order has been dispatched, you'll receive
a confirmation email from Paypal containing
a tracking number which can be tracked via
orders will be dispatched via DPD, DHL, Parcelforce
or Hermes for customers in Rural Areas [Highlands,
Islands & NI] or Royal Mail 1st Class Recorded
with an average delivery timescale of 2 working
request we can dispatch any order via a Next
Day Delivery Service such as DPD Next Day,
Parcelforce 24 or Royal Mail Special Delivery,
may apply for this service.
or Exchange / Refunds
We want you to be totally satisfied
with every purchase you make from VW Direct.
offer a 14 day cooling off period
from the day you receive your order to
cancel the contract under the Consumer Rights Directive 2014. This
Directive does not apply to Business 2 Business Transactions or Non-EU
Customers & for parts arlready installed.
UK Customers; If, for any reason, you are not completely satisfied with your
purchase, simply return the item to us [at your expense] for an exchange or refund
within 14 days from the date you [the customer] are in receipt of your order.
EU Customers can simply return the item to us [at your expense] for an exchange
or refund within 14 days from the date you [the customer] are in receipt of your
If your cancelling an order & you refuse the delivery from the courier, the
cost of the delivery for the returned order will be deducted from any refund.
Non-EU customer will not be reimbursed the shipping costs &
any import duty & handling fee's from not declaring the return correctly
be deducted from any refund.
Note; The following are excluded from our
Refund: Return Delivery costs,
Supplementary Delivery costs [such as Upgrading
to a Next Day Delivery service or courier
surcharges for Out of Area / Remote locations].
you decide within 14 days that you would like
to return an item purchased from VW Direct,
please contact us first [via direct email or
via Phone on 01287 555055] to let us know your
returning the item & follow the instructions
below to return the item.
products are excluded from the 14-day cooling
off period, such as Special Orders [where
you specify the part required], Catalysts,
Electrical Items & Any items that are
found to have been incorrectly installed
or damaged by the customer or any part
not containing our security markings.
installation & services already commenced
are also excluded from the 14-day money
Returned orders must be in New
condition with the original packaging / box & you
should exercise reasonable care with the order
whilst its in your possession,
so that they're able to be returned to stock
to be resold and they must be returned to us
within a reasonable time (which
we define as 14 days) from
your notifaction of
return, as we only have 45 days from transaction
date to cancel the sale via eBay & issue
a refund via Paypal.
Please also return the original invoice,
so we can identify the transaction.
Return Delivery costs & Paypal's Fixed
Fee [20p]) will
only be given when the above conditions have
been met or when an exchange is not-applicable
or not possible, such as one-off clearance
Electrical items will incur a 20% deduction
from refunds for inspection.
DOA (Dead on Arrival) / Damaged in Transit
orders, an exchange will be issued
for the same item, if this is not possible
a full refund will be issued.
for any reason any item(s) are returned to
us by the postal company i.e. DPD / Royal
Mail & you
wish to have the item re-delivered the postage
cost will have to be re-payed.
to Return an item
us first using the above form to let us know
that you wish to return order.
Unit 1, B'hive Business Centre
Skelton Ind Est
can use services such as MyHermes, DPD,
UPS, Parcelforce or
you can take your order to your local Post
Office & post via the Royal Mail for order
upto 61cm, for larger orders upto 1.5m & 10kg
we can supply a Parcelforce label for £9.00
or upto 2.5m & 30kg is £31.50.
using the Post Office, we recommend that you
use a Service such as Royal Mail Signed For
or Special Delivery (standard insurance cover
of £500) which both offer Online Tracking.
to Contact Us
Post & In-Person
Unit 1, Beehive Business Centre
Skelton Ind Est
01287 555055 (Mon-Fri, 10am-5pm)
no-one answers (when we're busy), please leave
a UK Landline Number, Name & brief message & we'll
call you back.
the above form
Terms & Conditions
Volkswagen UK offers a two year warranty
against manufacturing defects for VWG original
The warranty on original parts applies when the part is purchased through VW
A copy of the original invoice must be supplied for a warranty claim
to be considered & the part in question returned to us at your own cost.
General exclusions for warranty include but
are not limited to:-
- The part was not fitted according to the
instructions of Volkswagen Group, available
- Failure to use all associated parts as required
by VWG and/or any relevant manufacturer standards
- The customer is unable to produce the original
(or a copy of) the VW Direct invoice containing
the part number and purchase date
- The defect is caused by modification of the
- The customer failed to report the defect
as soon as it became apparent or did not allow
the required repairs to be carried out as soon
- The fault was caused by outside influences,
such as fire, chemical or vegetation damage,
flying gravel etc.
- Parts have been fitted to vehicles for which
they were not specifically intended
- The customer has failed to follow the regulations
for use of the vehicle, such as
- The vehicle is operated long term in a
country for which it has not been specified
- The vehicle was overburdened or used for
purposes for which it was not intended (e.g.
racing, off road driving etc.)
Where driving style and external factors can
influence the lifetime of the component, items
will only be considered under the terms of the
warranty for a period of six months or 6,000
miles (whichever comes first). After this limit,
any defects must be considered wear and tear
and will not be covered by warranty.
Components normally subject to wear and tear
include, but are not limited to:
- Brake linings and disc pads (ceramic excluded)
- Brake discs (ceramic excluded)
- Clutch release bearings
- Clutch pressure plates and centre plates
- Wiper blades (wiper rubbers have no warranty
owing to their conditions of use)
- Seat and backrest covers
- Floor coverings
- Spark plugs
- Batteries for key fobs and alarms
- Light bulbs (Xenon/gas discharge bulbs and
LEDís are covered for the full two year parts
- Shock absorbers
hubs & bearings
VW Direct must be notified of any potential
claim within 24 hours of the date of failure.
In some instances, depending on the suspected
defect, the customer may have to attend VW
Direct for diagnosis and therefore
vehicle needs to be in
a suitable condition
to assess whether the fault is a manufacturing
defect or as a result of fitment.
A replacement part will be
invoiced and credited once a defect has been
confirmed & no
claim for labour or other expenses, such
as Car hire or Hotel costs will be honored.
Last Updated: 30th Jan 2016