Support Form

Delivery Policy

Returns Policy

How to Contact Us

Delivery / Posting of your order

We want you to be totally satisfied with every purchase you make from VW Teesside.

We usually dispatch orders within 1 working day (Except Weekends & Public / Bank Holidays), although at busy periods this maybe upto 3 Working Days for your order to be dispatched.

Once your order has been dispatched, you'll receive a confirmation email from Google or Paypal containing a tracking number which can be tracked via our Tracking Page.

Most orders will be dispatched via Royal Mail 1st Class Recorded with an average delivery timescale of 2 working days.

Upon request we can dispatch any order via a Next Day Delivery Service such as Royal Mail Special Delivery, a surcharge will apply for this service & there is a further Royal Mail surcharge of £2.70 for items posted on Friday requiring Guaranteed Saturday Delivery.

Return or Exchange / Refunds

We want you to be totally satisfied with every purchase you make from VW Teesside. It is our aim to offer you value and quality at outstandingly low prices.

If, for any reason, you are not completely satisfied with your purchase, simply return the item to us for an exchange or refund within 7 days from the date you (the customer) are in receipt of your order.

Please Note: Return Delivery costs & Paypal's Fixed Fee [20p] which Paypal now retains on refunds are excluded from the Refund.

If you decide within 7 days that you would like to return an item purchased from VW Teesside, please contact us first to let us know your returning the item & follow the instructions below to return the item.

Please Note: Some products are excluded from our 7-day money back guarantee, such as Special Orders, Catalysts & Electrical Items. Product installation & services already commenced are also excluded from the 7-day money back guarantee.

Condition of Return

All Returned orders must be in New condition with the original packaging / box & you should exercise reasonable care with the order whilst its in your possession, so that they're able to be returned to stock to be resold and they must be returned to us within a reasonable time (which we define as 7 days) from your notifaction of return, as we only have 45 days from transaction date to cancel the sale via eBay & issue a refund via Paypal.

Full Refunds (excluding Return Delivery costs & Paypal's Fixed Fee [20p]) will only be given when the above conditions have been met or when an exchange is not-applicable or not possible, such as one-off clearance items.

For DOA (Dead on Arrival) / Damaged in Transit orders, an exchange will be issued for the same item, if this is not possible a full refund will be issued.

Item(s) Undelivered

If for any reason any item(s) are returned to us by the postal company i.e. Royal Mail & you wish to have the item re-delivered the postage cost will have to be re-payed.

How to Return an item

Please contact us first using the above form to let us know that you wish to return order.

Our Returns Address;

VW Teesside [Returns]
Unit 3a, Princes Rd Business Centre
Princes Rd
SALTBURN-BY-THE-SEA
TS12 1JJ
United Kingdom

Please do not return items to our warehouse address, as we do not have a post box there.

UK Customers;

Take your order to your local Post Office and return it along with the invoice & original packaging.

We recommend that you use a Service such as Royal Mail Signed For (insurance cover upto £46) or Special Delivery (standard insurance cover of £500) which both offer Online Tracking.

How to Contact Us

By Post & In-Person

VW Teesside
Unit 3a, Princes Rd Business Centre
Princes Rd
SALTBURN-BY-THE-SEA
TS12 1JJ

Telephone

01287 555055 (Mon-Fri, 11am-4pm)

If no-one answers (when we're busy), please leave a UK Landline Number, Name & brief message & we'll call you back.

eMail

Use the above form

How we use your Data

All Payments are handled by a third party merchant 'Google Checkout & Paypal' & we do not have access to your credit card details & we conform to the requirements of the Data Protection Act, 1998.

Under the Privacy and Electronic Communications Act; We do not send random marketing emails (spam) to personal email addresses & No cookies are used on this site.