Support Form

Delivery Policy

Returns Policy

How to Contact Us

Delivery / Posting of your order

We want you to be totally satisfied with every purchase you make from VW Teesside.

We usually dispatch orders within 2-3 working days (Except Weekends & Public / Bank Holidays), although at busy periods this maybe upto 10 Working Days for your order to be dispatched.

Once your order has been dispatched, you'll receive a confirmation email containing a tracking number which can be tracked via our Tracking Page.

Most orders will be dispatched via Royal Mail 1st Class Recorded with an average delivery timescale of 2 working days.

Upon request we can dispatch any order via a Next Day Delivery Service such as Royal Mail Special Delivery, a surcharge will apply for this service.

Return or Exchange / Refunds

We want you to be totally satisfied with every purchase you make from VW Teesside.

It is our aim to offer you value and quality at outstandingly low prices. If, for any reason, you are not completely satisfied with your purchase, simply return the item to us for exchange or refund within 7 days (exc Postage).

If you decide within 7 days that you would like to return an item purchased from VW Teesside, please contact us first to let us know your returning the item & follow the instruction below to return the item.

Please Note: Some products are excluded from our 7-day money back guarantee, such as Special Orders, Catalysts & Electrical Items. Product installation & services already commenced are also excluded from the 7-day money back guarantee.

Condition of Return

All Returned orders must be in a New & Unused condition with the original packaging / box, so that they're able to be returned to stock and they must be returned to us within 7 days from your notifaction of return & we recommend that you use a Tracked Service such as Royal Mail 1st Class Recorded (insurance cover upto £39) or Special Delivery (insurance cover upto £500).

Any items that are found to have been incorrectly installed / used will be exempt from our 7-day money back guarantee.

For DOA (Dead on Arrival) / Damaged orders, an exchange will be issued for the same item.

Full Refunds (exc Postage) will only be given when an exchange is not-applicable or not possible, such as clearance items.

Item(s) Undelivered

If for any reason any item(s) are returned to us by the postal company i.e. Royal Mail & you wish to have the item re-delivered the postage cost will have to be re-payed.

How to Return an item

Print out and Complete the RMA form using Adobe PDF Reader (Download Adobe PDF Reader)

Please take your order to your local Post Office and return it via '1st Class Recorded' with 'Paid Postal Impression' on the RMA Form clearly visible (No Postage will be payable, although the Post office may charge for the Recorded Option), together with the original packaging to the address stated on the form.

How to Contact Us

Post

VW Teesside
Admin Dept
38 Lawrence Street
REDCAR
TS10 2BL

Telephone

0845 108 1323 (Mon-Fri, 10am-5pm)

If no-one answers, please leave a Landline number & brief message & we'll call you back ASAP

eMail

Use the above form

How we use your Data

All Payments are handled by a third party merchant 'Google Checkout & Paypal' & we do not have access toy our credit card details & we conform to the requirements of the Data Protection Act, 1998.

Under the Privacy and Electronic Communications Act; We do not send random marketing emails to personal email addresses (spam). & No cookies are used on this site.