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Customer Support

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Delivery Policy

Returns Policy

How to Contact Us

 

 

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Delivery / Posting of your order

We want you to be totally satisfied with every purchase you make from VW Direct.

We usually dispatch orders within 1 working day (Except Weekends & Public / Bank Holidays), although at busy periods this maybe upto 3 Working Days for your order to be dispatched.

Once your order has been dispatched, you'll receive a confirmation email from Paypal containing a tracking number which can be tracked via our Tracking Page.

Most orders will be dispatched via DPD, Parcelforce or Collect+ for customers in Rural Areas [Highlands, Islands & NI] or Royal Mail 1st Class Recorded with an average delivery timescale of 2 working days.

Upon request we can dispatch any order via a Next Day Delivery Service such as DPD Next Day, Parcelforce 24 or Royal Mail Special Delivery, a surcharge may apply for this service.

 

 

Return or Exchange / Refunds

We want you to be totally satisfied with every purchase you make from VW Direct. It is our aim to offer you value and quality at outstandingly low prices.

We offer a 14 day cooling off period which starts from the day you receive your order to cancel the contract under the Consumer Rights Directive 2014. This Directive does not apply to Business 2 Business Transactions or Non-EU Customers.

If, for any reason, you are not completely satisfied with your purchase, simply return the item to us [at your expense] for an exchange or refund within 14 days from the date you [the customer] are in receipt of your order.

Please Note; The following are excluded from our Refund: Return Delivery costs, Supplementary Delivery costs [such as Upgrading to a Next Day Delivery service or courier surcharges for Out of Area / Remote locations].

If you decide within 14 days that you would like to return an item purchased from VW Direct, please contact us first [via direct email or via Phone on 01287 555055] to let us know your returning the item & follow the instructions below to return the item..

Please Note: Some products are excluded from the 14-day cooling off period, such as Special Orders [where you specify the part required], Catalysts, Electrical Items & Any items that are found to have been incorrectly installed or damaged by the customer or any part not containing our security markings.

Product installation & services already commenced are also excluded from the 14-day money back guarantee.

 

Condition of Return

All Returned orders must be in New condition with the original packaging / box & you should exercise reasonable care with the order whilst its in your possession, so that they're able to be returned to stock to be resold and they must be returned to us within a reasonable time (which we define as 14 days) from your notifaction of return, as we only have 45 days from transaction date to cancel the sale via eBay & issue a refund via Paypal.

Full Refunds (excluding Return Delivery costs & Paypal's Fixed Fee [20p]) will only be given when the above conditions have been met or when an exchange is not-applicable or not possible, such as one-off clearance items.
Electrical items will incur a 20% deduction from refunds for inspection.

For DOA (Dead on Arrival) / Damaged in Transit orders, an exchange will be issued for the same item, if this is not possible a full refund will be issued.

 

Item(s) Undelivered

If for any reason any item(s) are returned to us by the postal company i.e. Royal Mail & you wish to have the item re-delivered the postage cost will have to be re-payed.

 

How to Return an item

Please contact us first using the above form to let us know that you wish to return order.

Our Returns Address;

VW Direct [Returns]
Unit 1, Beehive Business Centre
Alum Way
Skelton Ind Est
SALTBURN-BY-THE-SEA
TS12 2LQ
United Kingdom

UK Customers;

You can use services such as MyHermes, Collect+, UPS or you can take your order to your local Post Office.

When using the Post Office, we recommend that you use a Service such as Royal Mail Signed For or Special Delivery (standard insurance cover of £500) which both offer Online Tracking.

 

How to Contact Us

By Post & In-Person

VW Direct
Unit 1, Beehive Business Centre
Alum Way
Skelton Ind Est
SALTBURN-BY-THE-SEA
TS12 2LQ
United Kingdom

Telephone

[+44] 01287 555055 (Mon-Fri, 10am-5pm)

If no-one answers (when we're busy), please leave a UK Landline Number, Name & brief message & we'll call you back.

eMail

Use the above form

 


 
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